Mobile Invasion

Working in customer service is difficult because you are constantly trying to figure out how to best approach your customers and give...

SMS messaging services can be crucial to market a business. Dan Hinckley, an experienced digital marketing expert, recently wrote an...

Customer service can be handled through a variety of platforms. Today’s world features customer service being handled through phone...

People are always talking about how bad customer service is. It is a fundamental part of every business, yet it seems like companies...

As a business, managing and training customer service reps can be very tedious, especially if you aren’t exactly sure what your customer...