Mobile Invasion

Dear School Administrators, There is a saying: if it isn't broken, don't fix it. This idea is only used by tired and unprogressive...

As technology improves and becomes more accessible throughout the world, the face of customer service is changing too. The first...

Negative Publicism is a poisonous dart in a business. They are mostly delivered through the blow gun mechanism of Yelp for that matter....

Chatbots and artificial intelligence, in their basic form, are no new thing. In fact, Alan Turing and Joseph Weizenbaum were already...

With nearly all Americans owning cell phones, and the majority of them having access to SMS, text marketing is an extremely powerful...

Keeping your customers happy is a huge part of what you probably do every day at your business. Of course, there’s all the other stuff,...

As a business, managing and training customer service reps can be very tedious, especially if you aren’t exactly sure what your customer...

For a long time, marketers have tried to analyze Millennials and their shopping habits in order to figure out how to win their business....